RETURNS, REFUNDS, EXCHANGE, AND CANCELLATION POLICIES

GETONDIAL has a “no questions asked return policy” which entitles all customers to return the product at the time of delivery if they are not satisfied with the quality.

Category-wise Return Policy

For reasons of health & hygiene, cosmetics, crockery, & dry fruits, & products of a similar nature cannot be returned or exchanged later. Please refer to the returns and exchange policy for returns.

Refunds

Refunds for user’s order returns/cancellations/updates will be processed in the following manner:

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  • In case of entire order getting canceled or returned: Prepaid Orders – The amount paid by credit card, debit card, net banking, online wallet, and reward points will be paid back in the respective tender in which amount was paid by the user.
  • Delivery charges will be also refunded to the user.
  • In case of partial return :
  • Prepaid Orders – The amount paid by credit card, debit card, net banking, and online wallet will be paid back in the respective tender in which the amount was paid by the user. The amount paid by reward points and gift cards will be credited to the user’s store wallet.
    c. Delivery charges will not be refunded to the user.
    d. If a product is returned and the user order value goes below the minimum order requirement of Rs. 2000, the user will not be assessed an additional delivery/packing fee of Rs. 50

Return, Exchange, and Cancellation Policy

All products listed on our website can be returned subject to the following conditions:

Product Condition: A product cannot be returned unless it is defective, broken, faulty, leaking, or not of satisfactory quality.

(i) Returns will not be entertained on altered, damaged, used products
(ii) Damages due to mishandling of product; (ii) products with tampered or missing labels; (iii) any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, original invoice, and all other items originally included with the product(s) delivered.

Validity Period:

a. Processed items – no refund, except if assessed poor quality. The product can be returned at the time of delivery

All payments made by the user towards correctly returned products will be refunded as per the Returns Policy. If the user thinks that PURE MART has provided with an incorrect refund, please contact immediately on info@getondial.com

b.  Please note card refunds in case of prepaid orders may take up to 15 business days for the user’s bank to complete, depending on their processing time. This can vary greatly between card issuers, and GETONDIAL shall not be liable for any delays in refund by card companies. GETONDIAL offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts. This is on account of the multiplicity of organizations involved in the processing of online transactions, the problems with Internet infrastructure currently available, and the working days/holidays of financial institutions.

Cancellation by customer

Users can call GETONDIAL customer care to cancel the orders up to 4 hours prior to the preferred delivery slot. User can call customer care within the operational hours that is 9:00 am to 9:00 pm all 7 days of the week. In such a case GRTONDIAL will refund any payments already made by the user for the order within 10 working days of the user’s cancellation as per refund policies.

  • Partial cancellation by the customer
    In case of partial cancellation, the order value will be recalculated. In such a case PURE MART will refund any payments already made by the user for the order within 15 business days of user’s cancellation as per refund policies.
  • Cancellation by GETONDIAL If GETONDIAL suspects any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, GETONDIAL at sole discretion could cancel such orders. GETONDIAL will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

While every effort has been taken to label the products accurately, errors in data entry and updating may occur. GETONDIAL reserves the right to cancel the order in case a transaction has been made where the prices indicated was not the correct price. In the rare event that happens, GETONDIAL will give a full refund of all money received from the customer. GETONDIAL has full right to cancel any order which does not fall under the service criteria and/or is not from the city, pin code, or area where GETONDIAL is currently not servicing.